With graphic design at our core, we design and produce a wide range of custom branded products including custom apparel, point-of-sale, signage, vehicle wraps, digital printing and various promotional items.
HOW TO ORDER
Orders may be emailed to firstname.lastname@example.org. Attach purchase order and art files. Company name and P.O. number in the subject line. Make sure your contact info is included along with your requested ship date and all pertinent order information.
If you do not already have artwork, our award-winning design team can bring your ideas to life.
BRANDFIRE™ operates in the latest Adobe Creative Cloud environment. Following these guidelines and submitting preferred file types will speed the ordering process and help ensure critical due dates and accuracy are met. In addition to Adobe Creative Cloud, we have a wide range of software and can accept many different file types. If you are uncertain of your files, send us what you have, and we’ll assess their suitability on a case-by-case basis.
All spot colors should be assigned their proper BRANDFIRE™ Screen Printing Standard Inks or Pantone© Matching System (PMS) color names. PMS Color matching will incur additional charges. Please include the finished artwork size for all files. Please be sure to include all linked files and convert all fonts to outlines. If your compressed file is less than 10 megabytes you may email it to email@example.com. If your file is over 10 megabytes you will need to upload it to our ftp server by going here and following the directions.
Production files should be accompanied by a jpeg or pdf proof. Proof files should represent final artwork placement and colors.
Adobe Illustrator (.ai) PREFERRED
Encapsulated PostScript (.eps)
For best end results, all raster files should be sized to the final print dimensions at 300dpi.
Photoshop (.psd with original layers intact) PREFERRED
TIFF (.tif )
High Resolution JPEG (.jpg)
DOCUMENT AND MULTIPLE PAGE FILES (MANUALS/BOOKLETS, ETC.)
PDF (.pdf) PREFERRED
InDesign (.indd); Word (.doc); Publisher (.pub); PowerPoint (.ppt); Excel (.xls)
CORRUPT FILE PREVENTION
To help prevent data loss and ensure all code remains intact it is best to place all relevant files into a single folder and compress them using WinZip.
BRANDFIRE™ IS NOT RESPONSIBLE FOR ANY MISPRINTED PRODUCTS RESULTING FROM CORRUPTED OR INCORRECT FILES.
Usually five to ten working days depending on our workload. We understand that sometimes deadlines are crucial and will work with you to ensure due dates are met for events & critical deadlines.
Rush service is available on a case-by-case basis. Contact BRANDFIRE for more information. Proofs and specials are not available and subject to the discretion of BRANDFIRE.
To ensure exact duplication, furnish our previous invoice number, date of invoice, and a sample. Exact imprint color and product cannot be guaranteed on repeat orders.
CONFIRMATIONS and AMENDMENTS
All confirmations or amendments must be marked "Confirming Order, Do Not Duplicate" or “AMMENDMENT TO ORDER, DO NOT DUPLICATE” very prominently. BRANDFIRE is not responsible for duplications.
Changes must be confirmed in writing and called in. All orders may be corrected once without charge. Additional corrections or changes are subject to a fee of $25. Quantity increases are exempt from fees or charges unless order has already been produced.
Cancelled orders are subject to a $35 cancellation fee plus any applicable art, film, screen, digitize or other charges already incurred at the time of cancellation. Any merchandise is subject to a 25% re-stocking fee plus all applicable shipping expenses. Any merchandise that has already been printed or embroidered will be charged at full price and cannot be returned.
Samples incur all applicable charges including art, films, screens, digitize files and the price of the product. Art, films and digitize charges are one-time fees and will not be charged on re-orders.
Normally FOB Houston, TX. Shipment method will be determined by BRANDFIRE unless clearly specified on order. BRANDFIRE is not responsible for delays or damages in transit by carrier.
DROP OR SPLIT SHIPMENTS
Normal drop ships are charged at $6 per unique address. For large programs or for fulfillment services please contact us for quotation.
AIR FREIGHT SHIPMENTS FOR DIMENTIONAL WIGHT ITEMS
Shipping via Federal Express or UPS account number only.
$6 handling charge. We are not responsible for payment on C.O.D.
Canadian shipments will be charged $15 unless completed forms are supplied. All other foreign shipments must be handled by your broker.
Claims for freight adjustments and delays in transit need to be filed with the carrier by the customer within 10 days of receipt.
OVERRUNS & UNDERRUNS
Up to 10%, billed accordingly. You may request exact quantity. Charges will apply and will vary depending on the scope of the job.
RETURNS & CLAIMS
Claims must be made in writing within 5 days of receipt of goods by emailing firstname.lastname@example.org. Printed or otherwise embellished merchandise cannot be returned unless defective. Physical samples submitted before items can be returned. Unused credits will be reversed or voided after 9 months. Returned goods are subject to a 25% re-stocking fee, subject to authorization and inspection.
The artwork, designs and trademarks imprinted on the products displayed herein are reproduced only as examples of the type of quality of imprinted products available. They are not intended to represent that the products are either endorsed by or produced by the owners of the artwork, designs, or trademarks.
All prices reflect a 3.5% discount. All credit card and PayPal transactions will lose this discount. Prices are subject to change without notice.
We reserve the right to correct errors in printing and substitute components based on availability.
CUSTOMER SERVICE CONTACT:
P.O. Box 890605
Houston, TX 77289
TERMS AND CONDITIONS
Payment is due upon receipt of invoice. 50% due at time order is placed. 2% per month will be added to all past due invoices.
BRANDFIRE is not responsible for customer supplied goods. Under no circumstances shall EXAGANO be liable for any dollar amount exceeding the total amount billable for the production of the job not including art, set-up, shipping and taxes.
All artwork, films, screens remain the property of BRANDFIRE except those furnished by the customer.
All orders are subject to 10% over/under unless expressly stated otherwise.
All transactions are governed by Texas law. Customer is liable for any-and-all costs of any disputes including, but not limited to, attorneys fees and costs of collection. Venue shall be Harris County, Texas.
You may choose whether or not to provide or disclose Personal Data in connection with your use of our Site. If you choose not to provide the Personal Data we request, you may still visit and use parts of our Site, but may be unable to access or use certain features, options, programs, and services. Our Site may contain links to third-party websites and services that are not owned or controlled by BRANDFIRE. We are not responsible for the privacy practices or the content of third-party websites, services and advertisements, and you visit them at your own risk.
3. Information Collected.
We may receive and/or collect Personal Data in the following ways:
If you send us a "Contact Us" request or feedback, or if you seek information about our products, services, and prices, or in connection with purchasing a product or service, you may be required to provide us with certain information that may constitute Personal Data, such as:
- Your name.
- Email address.
- Communications you send to us.
When purchasing services on our Site, we (or our third party service provider) may require you to provide financial qualification and billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using our services. We may also ask you to provide additional information, such as company size or industry.
Please note that we use certain third-party service providers on our Site to enhance your experience or deliver certain services. These providers may collect Personal Data in performing their services and/or functions on our Site.
The information inside the log files includes internet protocol (“IP”) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, clicked pages and any other information your browser may send to us.
When you visit our Site, we may collect your IP addresses to track and aggregate non-Personal Data. For example, we may use IP addresses to monitor the regions from which you navigate our Sites.
We may also use web beacons alone or in conjunction with cookies to compile information about your usage of our Site and interaction with emails from us. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular site tied to the web beacon. For example, we may place web beacons in marketing emails that notify us when you click on a link in the email that directs you to our Site. We may use web beacons to operate and improve our Site and email communications.
We use Google Analytics on our Site to help us analyze the traffic on our Site. For more information on Google Analytics' processing of Personal Data, please see http://www.google.com/policies/privacy/partners/.” By using a browser plugin http://www.google.com/ads/preferences/plugin/ provided by Google, you can opt out of Google Analytics.
4. The Purposes For Which We Use Personal Data.
If you submit or we collect Personal Data through our Site, then such Personal Data may be used in the following ways: (i) to provide, analyze, administer, and improve our Site and services, (ii) to contact you in connection with our Site and certain services, notifications, events, programs or offerings that you may have registered for, (iii) to send you updates and promotional materials that you have registered for, (iv) to identify and authenticate your access to the parts of our Site and services that you are authorized to access; (v) for recruiting and human resources administration purposes, and (vi) to protect our rights and/or our property and to ensure the technical functionality and security of our Site.
5. How We Disclose Personal Data.
We do not sell, lease, rent or otherwise disclose the Personal Data collected from our Site to third parties unless otherwise stated below or with your consent.
From time to time, we may partner with other companies to jointly offer products or services. If you purchase or specifically express interest in a jointly offered product or service from us, we may share Personal Data collected in connection with your purchase or expression of interest with our joint promotion partner(s). We do not control our business partners’ use of Personal Data we collect, and their use of the information will be in accordance with their own privacy policies.
6. Retention of Personal Data.
We reserve the right to retain any Personal Data as long as the Personal Data are needed to: (i) fulfill the purposes that are described in Section 4 (The Purposes For Which We Use Personal Data), and (ii) comply with applicable law.
7. Your Rights.
Provided that we have allowed for account features on the Site you are visiting, and you have established an account on such Site, we provide access to - and the ability to edit or delete - certain categories of Personal Data through the account.
If you would like to access, amend, erase, export (i.e., data portability), or object to or restrict the processing of Personal Data collected via our Site, you may submit a request to email@example.com or write to us at:
P.O. Box 890605
Houston, TX 77289
We will promptly review all such requests in accordance with applicable laws.
Depending on where you live, you may have a right to lodge a complaint with a supervisory authority or other regulatory agency if you believe that we have violated any of the rights concerning Personal Data about you. We encourage you to first reach out to us at firstname.lastname@example.org so that we have an opportunity to address your concerns directly before you file a complaint.
You may choose not to receive future promotional or advertising emails from us by selecting an unsubscribe link at the bottom of each email that you receive from us, or by responding to the emails directly and requesting removal if such a link is not available. Additionally, you may send a request specifying your communications preferences to email@example.com. Customers cannot opt out of receiving transactional emails related to their account with us or our services. Please note that even if you opt out of receiving the foregoing emails, we may still send you a response to any "Contact Us" request as well as administrative, maintenance and operational emails (for example, in connection with a password reset request).
9. Data Security.
The security of Personal Data is important to us. We follow generally accepted industry standards to protect the Personal Data submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect Personal Data, we cannot guarantee its absolute security.
10. Children's Privacy.
Our Site is not intended for children under the age of 18. Accordingly, we do not intend to collect Personal Data from anyone we know to be under 18 years of age.
11. How We Respond to Do Not Track Signals.
BRANDFIRE does not track Site users over time and across third party websites to provide targeted advertising. Accordingly, we do not currently respond or take any action with respect to web browser "do not track" signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of Personal Data about an individual consumer's online activities over time and across third-party web sites or online services.
12. Your California Privacy Rights.
If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of Personal Data about you by BRANDFIRE to third parties for the third parties' direct marketing purposes. To make such a request, please send an email to firstname.lastname@example.org or write to us at:
P.O. Box 890605
Houston, TX 77289
13. Contacting Us and our Privacy Officer.